VEHICLE SUPPORT
FROM ORDER TO USE.
Find help with SUNRISTECH vehicle orders, delivery, operating manuals, warranty enquiries and spare parts. Identify your model and order so we can review the correct configuration.
CONFIRM THE DETAILS BEFORE ORDERING.
What is the minimum order quantity?
Send the model, selected configuration and quantity you intend to order. We will confirm the applicable minimum quantity, including any requirements for custom materials or equipment.
Can I order a sample before a larger purchase?
Request availability and a quotation for the exact sample model. Confirm its specification, price, freight and any branding work before placing the sample order.
Can different models be included in one order?
Provide quantities for each model and configuration. Availability, packing and loading requirements are reviewed before a mixed-model order is confirmed.
How are price and delivery time confirmed?
Check the quotation against the agreed model, quantity, equipment, destination and delivery terms. Production and shipping timing are confirmed for the final specification and order conditions.
PLAN PACKING, SHIPPING & RECEIVING.
Confirm the destination
Country, port or delivery address, and consignee requirements.
Define delivery terms
Agree freight scope, responsibilities and relevant order documents.
Check the packing plan
Confirm the selected configuration, packing dimensions and loading plan.
Prepare receiving
Plan unloading equipment, inspection and storage before arrival.
REQUEST YOUR MANUALS
BEFORE THE VEHICLE ARRIVES.
Request the operating manual for your exact go-kart or golf cart model, plus the supplied battery and charger documents. Confirm assembly, commissioning and charging instructions before putting the vehicle into use.
On delivery, compare the packing list and supplied equipment with your order. Photograph any visible damage and send the shipment details and order reference to your contact for review.
Browse available documentsYour handover checklist
- Model and serial or identification details
- Packing list and agreed equipment
- Model-specific operating information
- Battery and charger documentation
- Support contact and order reference
WARRANTY & SPARE PARTS.
Where can I confirm my vehicle warranty?
Refer to the written warranty terms for your model and order. Request a copy before purchase and confirm coverage, duration, exclusions and service responsibilities; these should not be inferred from another model.
How do I request a replacement part?
Send your model, order reference, vehicle identification details, part description and clear photos. Compatibility, availability, pricing and shipping are confirmed after the part has been identified.
What information helps with a support request?
Provide the model, order details, a description of the issue and when it occurs, with relevant photos or video. Include battery and charger details where relevant so the team can review the supplied configuration.
How do I request a go-kart or golf car manual?
Send the model and vehicle identification or order details when requesting a go-kart or golf car manual. The downloads centre contains available catalogues and configuration documents; request the correct operating manual separately if it is not listed.